Shipping policy
Shipping Policy
Last updated: August 11, 2026
Raspberry Paper is based in the USA. International shipping is tentatively back for certain countries. All shipping is calculated at checkout and based on your selection. 100% of shipping costs goes to the carrier. We do not set the shipping prices. We do not make any money from shipping fees.
Free Shipping
Free shipping is available for domestic orders $50+ and $175+ for international.
Packing Times
All orders are packed within 3-5 business days of receiving your order confirmation email. Business days being weekdays Monday-Friday and does not include weekends or holidays. Work life balance right?!
Shipping Times
You will receive an email notification with a tracking number when your order has shipped. You can return to this email/tracking number to receive updates and an estimated time of delivery. Please allow up to 48 hours for tracking to be available. Once orders have been dropped off at the carrier's, it is now their responsibility and whatever happens after is out of our control.
Issues
If you believe your order may be lost, please visit the USPS Missing Mail page to file a claim. Raspberry Paper is NOT responsible for lost/stolen packages. As a one-person-run shop, we CANNOT offer to replace lost/stolen orders and/or orders that have already been marked as delivered by carrier.
If you have issues with the quality of your products after receiving them, please send an email to hiraspberrypaper@gmail.com with your name, order number, and photos (if applicable). We will do our best to resolve the issue. We cannot fix our mistakes unless you let us know; give us a chance!
Refund Policy
ALL SALES ARE FINAL. No returns or exchanges for any reason. By making a purchase with Raspberry Paper, you agree to waive any right to dispute the charge with your bank/credit card company for reasons related to lost/stolen packages, change of mind, or unread policy terms. If you experience an issue with your order, you agree to file a claim with the shipping carrier and/or contact our support team first, rather than filing a chargeback with your financial institution. Unauthorized chargebacks or payment reversals will be contested with the credit card processor using this agreement, IP logs, and order fulfillment records. We reserve the right to recover collection and processing fees for fraudulent disputes.