Refund policy

Refund Policy

Last updated: August 11, 2026

ALL SALES ARE FINAL. No returns or exchanges will be accepted. 

By making a purchase with Raspberry Paper, you acknowledge that you have read and understood all store policies, including but not limited to, our Refund Policy. You also agree to waive any right to dispute the charge with your bank/credit card company for reasons related to lost/stolen packages, change of mind, or unread policy terms. If you experience an issue with your order, you agree to file a claim with the shipping carrier and/or contact our us first, rather than filing a chargeback with your financial institution. Unauthorized chargebacks or payment reversals will be contested with the credit card processor using this agreement, IP logs, and order fulfillment records. We reserve the right to recover collection and processing fees for fraudulent disputes.

If you believe your order may be lost, please visit the USPS Missing Mail page to file a claim. Raspberry Paper is NOT responsible for lost/stolen packages. As a one-person-run shop, we CANNOT offer to replace lost/stolen orders and/or orders that have already been marked as delivered by carrier.

If you have issues with the quality of your products after receiving them, please send an email to hiraspberrypaper@gmail.com with your name, order number, and photos (if applicable). We will do our best to resolve the issue. We cannot fix our mistakes unless you let us know; give us a chance!